Returns Policy
We strive to ensure your complete satisfaction with every purchase. Please review our returns policy to understand the conditions, process, and eligibility for returns and refunds.
1. Return Eligibility
Items may be eligible for return if they are unused, in their original packaging, and accompanied by proof of purchase. Returns must comply with our applicable return period.
2. Non-Returnable Items
- Opened consumables and inks.
- Customised or personalised products.
- Items damaged due to misuse.
- Products marked as final sale.
3. Return Process
Contact Support
Reach out to our customer support team with your order details.
Return Approval
Our team will review your request and provide return instructions if approved.
Ship the Item
Securely package the item and return it according to the provided instructions.
Inspection & Refund
Once received and inspected, we will process your refund or replacement.
4. Refunds
Approved refunds will be processed using the original payment method. Processing time may vary depending on your payment provider.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us immediately with photographs and your order number so we can resolve the issue promptly.
6. Return Shipping
Unless otherwise specified, customers are responsible for return shipping costs. Shipping charges are generally non-refundable.
7. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page.